At Clothing Opulence, we work to ensure your orders arrive quickly, safely, and in perfect condition. Below, we explain our shipping terms, delivery times, and costs.
1. Shipping Coverage
We currently ship to the following locations:
- Mainland Spain
- Balearic Islands
- Canary Islands, Ceuta, and Melilla (subject to possible limitations or extended delivery times)
- Other European Union countries (depending on availability)
If you’re unsure whether we ship to your area, contact us at info@clothingopulence.com.
2. Delivery Times
Delivery times depend on the destination and the selected shipping method. Estimated times are:
- Mainland Spain: 2 to 4 business days
- Balearic Islands: 3 to 5 business days
- Canary Islands, Ceuta, and Melilla: 5 to 7 business days
- European Union: 4 to 8 business days
Note: Delivery times may vary during special promotions, sales campaigns, or due to circumstances beyond our control (strikes, weather conditions, customs, etc.).
3. Shipping Costs
Shipping costs are calculated automatically during checkout and shown before you complete your order. For reference:
- Mainland Spain: from €3.90 (free on orders over €50)
- Balearic Islands: from €5.90
- Canary Islands, Ceuta, and Melilla: from €7.90
- European Union: from €9.90 (varies by country)
4. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment in real time via the courier service.
5. Delivery Issues
If you encounter any issues with the delivery (damaged package, excessive delay, incorrect product), please contact us as soon as possible:
- Email: info@clothingopulence.com
We will review the case and provide a suitable solution (reshipment, return, or refund as appropriate).
6. Incorrect Address or Absence
It is the customer’s responsibility to ensure the shipping address entered is accurate and complete. If the order cannot be delivered due to an incorrect address or repeated absence at the address, additional reshipping costs may apply and will be charged to the customer.
7. Customs and Taxes (International or Canary Islands Shipping)
Orders shipped outside mainland Spain (such as to the Canary Islands, Ceuta, Melilla or EU countries) may be subject to customs duties, taxes, or additional local charges. These costs are not included in the product price or shipping fee and must be paid by the customer upon delivery.
8. Contact
If you have any questions about your shipment or want to check the status of your order, feel free to write to us at:
Clothing Opulence
Email: info@clothingopulence.com
Address: Av. de los Jerónimos, 135, 30107 Guadalupe, Murcia, Spain
9. Modifications
Clothing Opulence reserves the right to modify this shipping policy without prior notice. We recommend reviewing it before completing your purchase to stay informed of the latest conditions.