At Clothing Opulence, we strive to offer you quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your order, we offer the possibility of returning it under the following conditions.

1. Right of Withdrawal

In accordance with current regulations, you have the right to withdraw from your purchase within 14 calendar days from the date of receipt, without the need to provide a reason.

To exercise your right of withdrawal, you must notify us in writing by sending an email to info@clothingopulence.com within the stated period.

2. Conditions for Accepting a Return

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused and unwashed.
• It must include all original tags, packaging, and accessories.
• It must be returned within a maximum of 14 days from the withdrawal notification.

Items that do not meet these conditions may be rejected or returned to the customer without a refund.

3. Products Excluded from Return

For hygiene and legal reasons, we do not accept returns of:

• Underwear or intimate garments
• Used personal accessories
• Sale or clearance items, except in case of defect

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The product arrived defective or damaged
• There was a shipping error (wrong item, incorrect size, etc.)

In such cases, Clothing Opulence will cover the costs and provide a prepaid return label if necessary.

5. How to Make a Return

To initiate a return, follow these steps:

1. Send an email to info@clothingopulence.com including:
   • Full name
   • Order number
   • Reason for return (optional)
2. We will reply with instructions and the return shipping address.
3. Send the package to the following address:

Clothing Opulence
Av. de los Jerónimos, 135
30107 Guadalupe, Murcia
Spain

6. Refunds

Once we receive the product and verify its condition, we will process the corresponding refund within a maximum of 7 to 14 calendar days, using the same payment method used for the purchase.

The refund will include the product price and, where applicable, standard shipping costs (not including express or premium methods), unless the return is due to customer-related reasons.

7. Size or Product Exchanges

We currently do not offer direct exchanges. If you want a different size or an alternative product, you will need to make a return and place a new order through our website.

8. Contact

If you have any questions regarding your return, you can contact us via:

Email: info@clothingopulence.com
Mailing address: Av. de los Jerónimos, 135, 30107 Guadalupe, Murcia
Customer service hours: Monday to Friday, from 10:00 AM to 6:00 PM

9. Policy Modifications

Clothing Opulence reserves the right to modify this return policy at any time. We recommend reviewing it periodically to stay informed of any changes.